Important Notes and Restrictions:

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center.

No refunds or returns on custom orders.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

As a safeguard against potential abuse, Tibetan Jewelry Store reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Please note that gift box charges are not refundable.

Step-by-Step Return Instructions

   1. Contacting the Tibetan Jewelry Store Customer Service Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Be sure to indicate your order number (which appears on your invoice), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible).

   2. Please send the merchandise you would like to return using a trackable shipping service (UPS, FedEx, or registered mail within the US; UPS, FedEx, TNT, or DHL from outside the US). It is strongly recommended that you insure the shipment, as you will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition.

   3. Be certain to include the following along with the returned merchandise: your name, email address, and mailing address, as well as a copy of the original Tibetan-Jewelry.com invoice (if available) and any feedback related to the order that you may have forgotten to include in your original request.
      IMPORTANT NOTE: Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center.

   4. Once the merchandise has been received at the Customer Service Center, your credit card will be credited for the applicable amount or, if you paid by check or money order, a check will be written in your name and mailed to you. If you would like to order another item in place of the returned product, you will need to submit a completely new order.

Non-Received Orders

Be sure to indicate the correct mailing address when you are filling out your order form. Tibetan-Jewelry.com is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it (be sure to note your order number and email address, and verify the correct mailing address). A customer service representative will check our records to determine when your order was processed and mailed.

Damaged/Incorrect Products or Incomplete Orders

At Tibetan Jewelry Store, we are focused on pleasing you. If you have received a damaged or incorrect item, or if you believe that part of your order is missing, please immediately send an email to a Customer Service Representative at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . In your message indicate your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product will be sent to you at no additional charge or a full refund (including shipping costs).

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.